Stay Informed

In a recent survey of Indiana Farm Bureau Health Plans members, 94% said they would recommend INFB Health Plans to a friend or family member.  The survey was conducted to learn more about the experiences of Hoosiers enrolled in INFB Health Plans.

          The survey also revealed that more than 70% of current members are very satisfied with the choice of health care providers in their plan. INFB Health Plans use the extensive UnitedHealthcare Choice Plus network for hospitals and doctors, giving customers many options to choose from.

          When it came to new members, 85% said they felt well-guided and communicated with throughout the application process. Additionally, 74% of new members reported learning about the offerings from a current INFB member or their Indiana Farm Bureau Insurance agent.

          Across both new and current members, most respondents reported affordability, the availability of in-network providers and the fact that the health care offering was backed by INFB as the top three reasons they joined INFB Health Plans.

INFB Health Plans are the result of months of research and legislative advocacy from INFB staff and members. Thanks to a strong grassroots lobbying effort, the 2020 Indiana General Assembly changed state law to allow INFB to offer health care plans to its members. The result is INFB Health Plans, which opened for enrollment on Oct. 1 of that year.

          Two different surveys were conducted and distributed to plan holders in April 2022 – one to current members who have been enrolled in INFB Health Plans for more than six months, and another to new members who have been enrolled for six months or less.

          The survey asked new members questions ranging from why they chose their plan to their overall customer experience during the application process. Current members were asked about their overall satisfaction regarding customer service, handled claims and current providers.

          “We always welcome feedback from our plan holders,” said Patrick Williams, INFB Health Plans manager. “Hearing directly from them provides us with fundamental insights on what is most important to members who are new to INFB Health Plans, as well as how we can best serve our current customers.

          “Over half of new members surveyed reported joining INFB to be eligible for INFB Health Plans, which just shows that more affordable, reliable health care is important to the ag community,” Williams added.

Hamilton and Marion counties have the most active plans, with more than 100 plans issued in each county.

From Jan. 1, 2021, through May 30, 2022, enrollment in INFB Health Plans totaled 2,707 plans. That equates to more than 6,000 Hoosiers covered. The current breakdown of coverage for those plan holders includes:

• 2,162 Traditional Health Plans, which includes both individual and family plans.

• 402 dental and vision plans.

• 143 Medicare Supplement Insurance Plans.

To learn more about INFB Health Plans and apply for coverage, visit www.INFBhealthplans.com.